RETURNS

Eter currently ships worldwide.

Shipping rates and details about free shipping thresholds are shown during checkout. 

SHIPPING TIME

All orders ship out Zagreb, Croatia. We typically ship all orders within 48 hours during business days (Monday - Friday).

After your order has been shipped, delivery time is typically 2-3 but up to 5 business days depending on the shipping method and location. 

Please keep in mind that during holidays or limited edition launches and restocks, this time may vary. 

Shipping and handling charges are calculated at checkout, and you can select a faster shipping option if you're in a rush to receive your order.

RETURNS & REFUNDS

We stand by the high quality of our products and offer returns & refunds for quality-related issues. Please reach out to us via e-mail info@etercandles.com if you have any questions or concerns about your order. Please note we do not offer free returns for reasons such as "don't like the scent or color" as we encourage you to order scent & color samples to smell & see the pearls firsthand before ordering a candle. 

If you have a concern about your order and wish to request a replacement or refund, please reach out to us within 30 days from receiving the order. 

We allow cancellations of orders that have not yet been shipped, please contact us at info@etercandles.com if you wish to cancel your order for a full refund.